Fidek is a First Audio brand and its products are covered by the below Limited Product Warranty.
LIMITED PRODUCT WARRANTY
For First Audio Products
Purchased from First Audio Authorized Dealers
What is the warranty period?
This warranty protects you for a specific period (“Warranty Period”) from your date of purchase as stated in your bill of sale or as otherwise established by Fidek. The specific Warranty Period applicable to this product varies for each product type or model, and is determined in accordance with the Warranty Period Table below. If there is no Warranty Period expressly stated in the Warranty Period Table below for any particular product that you have purchased, then, to the fullest extent allowed by law, no warranty is provided for such product. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of Warranty Period of the original product.
Unless otherwise expressly stated in the Warranty Period Table, if a product is co-branded with two or more Fidek brands, the applicable Warranty Period will be the one for the brand under which the entire product or product system, as the case may be, is sold, and not for any of the individual component products that make up the product or product system, as the case may be.
What does this warranty cover, and what does it not cover?
Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Fidek authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Fidek states otherwise, you purchased this product in brand new condition.
This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment (even when Fidek has arranged or paid for shipping); caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance or improper maintenance; resulting from repairs by someone Fidek did not authorize; (for products not specified by Fidek for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage.
The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and headphone/headset ear pads/foam pads; any accessory to this product, even if supplied by Fidek; any installation, removal or re-installation; any set-up calibration or adjustment; any performance variations due to installation-related circumstances, such as program source quality or AC power fluctuations.
Fidek reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.
What will Fidek do to correct problems under warranty?
If this product has a defect covered by this warranty, Fidek will, at its sole option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product.
Any replaced or refunded parts or products shall become Fidek property, and, by submitting any product for warranty service, you represent and warrant to Fidek that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.
Who is protected by the warranty?
This warranty protects only the original end-user (“you”), and is not transferrable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Fidek products, as listed above, purchased from authorized Fidek dealers, and it does not apply to products purchased or transferred elsewhere.
How can warranty service be obtained?
In the event that you require warranty service on this product in China, you should first contact us directly using the contact information provided below:
You must be ready to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send this product to us without prior authorization and a corresponding return authorization number. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.
You are responsible for transporting your product to (as well as from, in the event that Fidek finds no defect covered by this warranty) either Fidek or an authorized service center and for payment of all shipping charges; however, Fidek will pay the return shipping charges (in the event you return the product to Fidek) if the repairs are covered by warranty, provided that, Fidek reserves the right to choose the mode, the carrier and the timing of such return shipping (if Fidek finds that there are no defects covered by this warranty, then you shall be responsible for all shipping charges). If you experience difficulty in transporting your product or are in need of packing materials, please advise us and we may be able (but have no obligation) to suggest alternative procedures and/or provide adequate packing materials.
In the event Fidek is unable to return the product to you because you have provided incorrect or insufficient contact information, or when you fail to arrange for the pick-up or retrieval of the product when you are obligated to arrange or pay for shipping the product back to you, Fidek reserves the right, without notice to you, to charge you storage and handling costs for the entire duration that Fidek has possession of your product, and, to the fullest extent allowed by law, to sell or dispose of your product to defray such costs. You hereby authorize Fidek to charge those costs against any credit or debit card or other electronic payment account you have provided to us for any reason.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. FIDEK SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF FIDEK CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
No Fidek reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
FIDEK IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF ANY EQUIPMENT OR PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH FIDEK PRODUCTS. FIDEK’S TOTAL LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THIS PRODUCT OR TO THE ORIGINAL PURCHASE PRICE PURSUANT TO THE TERMS OF THIS WARRANTY.
In the event that there is a difference between this warranty and the provisions in any owner’s manuals, warranty leaflets, or packaging cartons, the terms of this warranty will prevail to the fullest extent allowed by law.
Updated: July 2023